Everything I offer is built around retained monthly support.

 

That's deliberate.

It means you get consistency. It means I get to properly understand your business, your customers, your team if you have one, your compliance requirements, your preferences rather than starting from scratch every time you need something done.

 

By month two you're not explaining context. You're just telling me what needs doing and it gets done.

The longer we work together, the more I can take off your plate.

 

That's the point.

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Retained VA Support Day-to-day operational support, every month

Right for you if the main pressure is the daily admin, the inbox that never empties, the diary that needs managing, the customer messages that need responding to and the invoices that need raising and sending.

What's covered depends on your business but typically includes:

Inbox and enquiry management. Customer communication and follow-ups. Invoice raising and sending. Diary and scheduling, Document management and general admin.

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A solid starting point if you just need reliable, consistent hands on the day-to-day so you can focus on the jobs.

Starting from £350 per month (10 hours). Additional hours at £35 per hour.

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Retained OBM Support Strategic and operational support for businesses that have grown

Right for you if you've moved past needing someone to just tick off tasks. The business has grown but the structure around it hasn't kept pace. You need someone who can look at how the business operates, identify where things are breaking down and take real ownership of the backend not someone who waits to be told what to do next.

This is where I'm working alongside you as an operational partner. Thinking about the business, not just completing jobs within it.

Everything in the VA package, plus:

Quotation management, producing quotes, tracking follow-ups, monitoring conversions and managing variations so nothing slips and your pipeline stays visible. Invoice control and credit control  not just raising invoices but owning the process end to end, from chasing outstanding payments to structured follow-up that actually gets money in. Back end systems and CRM builds, setting up and managing the systems your business runs on so they actually work for you rather than sitting half-finished in the background. Compliance and records management including Gas Safe administration, engineer certification tracking, care plan administration and service schedules. Operational management and strategic support. Team coordination and HR admin. KPI and performance tracking. Workflow builds and process documentation. SOPs so the business stops relying on knowledge that only lives in your head. Client journey improvements. Email marketing and automations. Project management and implementation support. Supporting directors in moving from reactive day-to-day management to having real visibility and structure around the business.

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Particularly suited to trades businesses with a small team where the director is still the person everything runs through and that needs to change.

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Starting from £500 per month (10 hours). Additional hours at £50 per hour.

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Customer Journey Flow Support

For trade and service founders who are brilliant at the job but losing time, clients and money to gaps in their process

 

You win the work. You do a great job. And then... the wheels come off a little.

 

The quote that didn't get followed up. The new client who wasn't sure what happened next. The invoice that went out late. The Google review you meant to ask for but never did. The repeat customer you lost because no one reached back out.

 

None of it is your fault. You've been focused on doing the work — not building the systems around it.

 

That's exactly where I come in.

 

Using the FLOW framework, I map out how your clients move through your business — from the moment they first find you, right through to the finished job and beyond — and we build a clear, consistent process around every single stage.

 

When your customer journey is structured and connected, your clients feel looked after, your admin stops piling up, and you stop repeating yourself every single time someone new comes through the door.

 

This is for you if:

 

You're still onboarding clients with a WhatsApp message and hoping for the best

You lose jobs at the quote stage because you don't have a follow-up system

New clients don't know what to expect and end up asking the same questions repeatedly

You're not getting Google reviews even though your work is genuinely excellent

You want to look more professional without having to do more admin yourself

You know your process works, it just isn't written down anywhere — and that's becoming a problem

 

What we work on together

 

Every business is different, but here's what the journey typically looks like for a trade or service founder:

 

First Contact — Enquiry & Response

Setting up a consistent, professional response to new enquiries so you never lose a lead because you were on-site. Includes an enquiry capture form, an auto-response, and a quote follow-up sequence that runs without you.

 

Saying Yes — Booking & Confirmation

A clean booking process that confirms the job, sets expectations, and collects everything you need upfront — access details, photos, preferences, deposit — without a single back-and-forth WhatsApp thread.

 

Before the Job — Pre-Job Communication

A day-before confirmation message and a simple welcome sequence that tells your client exactly what to expect. Small detail, huge difference to how professional you look.

 

During the Job — Updates & Payments

Mid-job check-in templates, end-of-day update messages, and an automated invoice and payment reminder sequence so you're not chasing money at 9pm after a 10-hour day on-site.

 

After the Job — Reviews, Referrals & Retention

A perfectly timed review request (Google, Checkatrade, or wherever matters most to your business), a referral prompt, and a seasonal follow-up sequence to bring past clients back before they think to look elsewhere.

 

Your options

 

Customer Journey Flow Package — from £750

The full end-to-end build. We audit what you have, map your ideal client journey, and I set up the whole thing — enquiry to review request. One project, fully implemented, ready to run.

 

Customer Journey Flow Support — from £500 per month

Ongoing monthly support to keep your journey running, updated, and aligned as your business grows. Right for you if you're taking on new services, scaling your team, or just want someone to own it properly each month. Minimum 3-month commitment.

 

Customer Journey Focus Session — £150

A single 60-minute session to fix one specific part of your journey that isn't working. You'll get a recording, a written follow-up summary, and clear next steps you can act on straight away.

 

How it works

 

1. Book a free 30-minute call — we talk through where your journey is breaking down

2. Audit — I review what you currently have and identify the gaps

3. Map & Build — we design and implement your new client journey

4. Go live — your process runs cleanly, consistently, and without you holding it all together

 

Ready to stop losing jobs, time, and clients to gaps in your process? Book a call today.

 

The Align — 3 Month Intensive

For when the business needs a proper overhaul, not just extra hands

Starting from £1,600

This is for business owners who know the current way of running things isn't sustainable. The business is busy. The work is good. But everything still relies on you, the decisions, the customer issues, the compliance, the team. You're the system. And that means you can't step back, can't take time off and can't grow without it all getting heavier.

Over three months we work through it properly.

A full operational review to find where the gaps, inefficiencies and pressure points actually are. Systems and SOPs built around how your business genuinely runs, not a generic template. Team structure and delegation support so decisions stop landing with you that shouldn't. CRM, client journey and communication improvements. Compliance and records management sorted and documented. Strategic support and direction throughout.

By the end you'll have a business with real structure behind it, less dependent on you being in it every day, and a much clearer picture of where it's going.

Investment quoted individually based on scope and the level of support needed.

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VIP Power Hour One focused hour when you need clarity fast

£150

Useful when you're not sure where the gaps are, need honest feedback on how your business is operating, or want to think something through before committing to anything bigger. You'll get a detailed written summary and clear next steps after the call.

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Not sure where to start?

Your first 30-minute call is free. We'll talk through what's going on, where the pressure points are and which option makes the most sense for your business right now.

Honest conversation. No hard sell.